Customer Service

How to Order

Due to our high call volume, the best way to order is to use this online store. Rest assured that we utilize the most up to date encrypted secure methods to transfer sensitive information such as credit cards. Click on the image to the left to find out more about our security.

If you must place your order by phone you may do so by using or toll free order line on 1-866-279-2687 (+1-727-445-7707 oustide of the USA). The best time to reach us is between 10am and 1pm EST.

Accepted Payment Types


FrightProps accepts most major credit cards and PayPal for payment. We charge your credit card / paypal when your order ships. Payment by PayPal will slightly delay your order; we first calculate shipping charges and send you an invoice which must be paid before we ship.

Shipping

Some important information about our shipping...
  • Where do we ship? FrightProps ships spooky stuff to every country on the planet!
  • How do we ship? All orders to USA destinations and large Interntional orders ship via UPS Ground. Small sized international orders ship via US-Mail.
  • How quickly do we ship? Orders usually ship from 1 to 14 days from the time you order. There are several factors that determine how quickly your order will be shipped. FrightProps maintains a huge inventory of product; during our busy season (June through October) inventory moves quickly and we do not always have what you order in stock. Some items are build to order (we build them when you order them). Please contact us if you need a solid delivery date.
  • Due to the variety of product weights and sizes that we sell we must calculate the ship cost at time of shipment. Credit card orders will be calcuated and automatically shipped. PayPal orders are calculated, you are sent an invoice to pay from, then shipped upon receipt of payment.
  • Contact us by e-mail if you would like a shipping quote or require expedited shipping.
  • We do not ship to P.O. boxes or APO addresses. Your order will be rejected if submitted with this type of address.
  • Orders are shipped from Clearwater, Florida USA. On rare occations, some orders are drop shipped from the manufacturer.

Terms

  • All orders must be paid for at time of shipment.
  • The minimum order is $25.
  • Appropriate sales tax will be added to orders shipped to Florida State addresses.
  • All orders subject to acceptance and approval.
  • Specifications and prices are subject to change without notice.
  • Not responsible for typographical errors

Returns

In the unlikey event that you need to return something please Contact us by e-mail.

Contacting FrightProps

Please see our "Contact Us page" for various methods to contact FrightProps.